Frequently Asked Questions

MerckEngage is a free resource that supports your choices for healthier living. MerckEngage has a range of offerings to help you take steps toward better health, including:

• Help with managing health conditions

• Ideas for healthier eating

• Suggestions to help you become more active

• Ways to better communicate with your health care professional

Once you sign up, you can build an ongoing plan for healthier living that’s customized to your needs. You can:

• Set goals and preferences for meal and activity plans
• Create, save, view, and update your plans anytime
• Organize and store favorite recipes from our recipe library
• Save and update your progress as you use condition tracking tools

No. There is no charge to you for using the tools and resources on MerckEngage.com.

Yes. You can use the online tools for meal planning, activity planning, and condition tracking right now. However, you will only be able to print your results. To save information and access additional features that make the tools more customized to you, you must first sign up.

If your health care professional gave you a Sign-Up Kit for MerckEngage Health Partnership Program, you’ll receive:

• A Health Organizer—a binder for keeping health records and condition information all in 1 place
• Prescription savings on certain Merck medicines, including free trial offers and prescription savings offers (for eligible members)
• Updates, surveys, and health tips—based on your choices—to keep you motivated

MerckEngage Health Partnership Program is not affiliated with any health insurance or medical benefits program; therefore, we cannot offer any help or advice concerning such programs. Please note that the free trial offers and prescription savings offers are not valid for residents of Maine.

First, make sure that you have filled out all the necessary information correctly. If you are having problems with your computer or the Internet, you may want to try again at another time.

Reasons for sharing your information with relevant parties could include requirements for legal proceedings, government investigations, and reporting to government authorities. To learn more about how Merck uses, shares, and protects personal information, including information collected online, please read Merck's privacy notice to patients, consumers, and caregivers and Merck's Internet Privacy Policy.

Calorie-controlled recipes are for weight loss.

Carbohydrate restricted means the recipes are low in sugar—or no refined sweeteners are used in the recipes.

Gluten free means that the recipes do not use any foods containing gluten. Gluten is a name given to the group of proteins found in wheat, rye, barley, and oats.

High fiber means that the recipe contains at least 14 grams of fiber per 1,000 calories.

Lactose free means that the recipes do not include any foods containing lactose. Lactose is a type of sugar found in dairy products; it also may be an ingredient of various other food products.

Low fat means that the recipes contain less than 30% fat.

Low sodium means that the recipes have been modified to have only 700 milligrams or less of sodium—or approximately 300 milligrams less than the regular recipes.

In general, pop-ups are new Web browser windows that display information or advertisements. They also can be used to drive traffic to a Web site, capture e-mail addresses, and provide instruction or direction.

Pop-up blockers may prevent you from seeing important information or Web site features as you use MerckEngage.com. Every Web browser (Internet Explorer, Mozilla Firefox, Safari, and so on) has a setting to block or allow pop-ups. In general, you should be able to:

1. Go to HELP in your browser's main menu
2. Type "pop-ups" into the "Search" box
3. Follow the directions for allowing pop-ups for your Web browser

Or, if you are accessing the site from a networked computer, you should check with your system administrator.

Brands mentioned are the trademarks of their respective owners.

Cookies are small bits of information stored in your Web browser. The main purpose of Merck’s use of cookies is to help identify you and, where necessary, prepare customized Web pages. For example, if your cookies are enabled, you might see a welcome page with your name on it instead of just seeing a generic one. However, if your cookies are disabled, certain information will not be stored.

After you leave the site, Merck will deactivate all cookies and will not track further activity.

Cookies help you view sites such as MerckEngage.com as intended. Here are some tips on how to enable cookies, depending on the Web browser you use:

If you are using Internet Explorer:

1. Open Internet Explorer
2. Select "Tools" then "Internet Options" from the top menu
3. In the "Internet Options" dialogue box, select the "Privacy" tab, then select the "Advanced" button
4. In the "Advanced Privacy Settings" dialogue box, make sure that "Accept First-party Cookies" is checked
5. Select "OK" in the "Advanced Privacy Settings" dialogue box
6. Select "OK" in the "Privacy" dialogue box to accept the changes

If you are using Mozilla Firefox:

1. Open Mozilla Firefox
2. Select "Tools" then "Options" from the top menu
   Note: For Macintosh: select "Firefox" then "Preferences"
3. In the "Options" dialogue box select the "Privacy" tab, then make sure that the "Firefox will" setting is set to "Remember history"
4. Select "OK" in the "Options" dialogue box to accept the changes
5. If the "Firefox will" setting is set to "Use custom settings for history," make sure that:
       a. "Accept cookies from sites" is checked
       b. "Keep until" must also be set to "they expire"

Brands mentioned are the trademarks of their respective owners.